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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

The delivery method may vary depending on the country and region, so please contact our staff for details!
Mail:Service@sreah.com

Do You Ship Internationally?

Yes we offer, please contact staff for confirmation of destination country!

How Long Will It Take To Get My Package?

There are variations in each country, such as Japan and Korea, where the average delivery time is 3-6 days.

PAYMENT

What Payment Methods Are Accepted?

We support: Stripe, Paypal, Credit Card (VISA, Mastercard) Payment Methods

Is Buying On-Line Safe?

Our website several professional encryption ? to ensure the security of the user's data

ORDER & RETURNS

How do I place an Order?

When you see a product you like just click to place an order for it!

How Can I Cancel Or Change My Order?

Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details".
 
Then click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." Please note that some items are non-returnable as specified above.
 
Select the "Refund Method".

Do I need an account to place an order?

We support anonymous purchases by visitors, no login required, just the correct destination, and the correct phone number!

How Do I Track My Order?

Inquiry link is provided in the order form.

How Can I Return a Product?

If you have any issues with your order, please contact Customer Support within 15 days after the purchase date.

For more details, please check: https://www.sreah.com/refund-policy